Project Overview

outryx is a team portfolio project simulating a real SaaS email marketing automation platform. I owned support and operations end-to-end — from help desk and knowledge base to API documentation, system monitoring, and support database. My teammate handled the marketing side.

Role:

Technical Support & Operations

Key Contributions:

• Deployed and maintained outryx landing page on Vercel, monitored via UptimeRobot with 100% uptime.- Set up Zoho Desk ticketing system with custom classifications, priority levels, and status pipeline.
• Created and resolved 8 support scenarios in Zoho Desk covering login failures, account access issues, API authentication errors, payment failures, webhook issues, and feature malfunctions — including full ticket documentation and resolution notes.
• Built knowledge base with 7 articles covering login issues, API errors, payment failures, dashboard and feature issues, and webhook troubleshooting.
• Documented system incident INC-001 with full root cause analysis, timeline, impact assessment, and prevention steps.
• Designed and documented a full REST API simulation in Postman — 15 endpoints across Authentication, Campaign, Webhook, Subscription, and Analytics — with mock server, success and error response examples, and public documentation.
• Designed support database schema in Supabase (PostgreSQL) and wrote SQL queries for ticket tracking, user management, and support reporting.
• Built a support dashboard in Google Sheets with Pivot Table, VLOOKUP, conditional formatting, sparklines, and dynamic charts for ticket analysis and reporting.

Links

• outryx.vercel.app
• Help Center - Zoho Desk
• outryx System Status
• API Docs - Postman
• SQL Queries - on GitHub
• Incident Report - on GitHub
• Support Dashboard - on Google Sheets

1. Endpoint overview

2. Authorization rule

3. Request example (JSON)

Header

POST /api/emr/medical-records
Host: api.example.com
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64)
Authorization: Bearer eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9...
Content-Type:application/json

Request Body

{
    "patient_id": "PAT-001",
    "visit_id": "VIS-001",
    "doctor_id": "DOC-001",
    "subjective": "pasien mengeluh sakit kepala sejak 2 hari lalu. Tdak ada demam",
    "objective": "Tekanan darah 120/80, suhu 36.5°C",
    "assessment": "Tension headache",
    "plan": "Istirahat dan paracetamol 500mg",
    "diagnosis_codes": ["G44.2"],
    "is_final": false
}

4. Success response example

HTTP/1.1 201 Created
Content-Type: application/json
{
    "status":  "success", 
    "data": {
      "record_id": "REC-20260310-001",
      "patient_id": "PAT-001",
      "visit_id": "VIS-001",    
      "doctor_id": "DOC-001",    
      "is_final": false,    
      "status": "draft",    
      "created_at": "2026-03-10T10:30:20Z",
       "audit_id":   "AUD-20240915-3309",
    },
    "request_id": "req-7f3a9c12"
}

5. Error response examples

400 Bad Request

{
    "status": "error",  
    "error_code": "EMR-4001",  
    "http_status": 400,  
    "message": "Request body tidak valid.",  
    "detail": {    
      "field": "visit_id",    
      "issue": "visit_id VIS-20240915-0099 tidak ditemukan atau sudah memiliki rekam medis."  
      },  
    "request_id": "req-7f3a9c12"
}

403 Forbidden

{
    "status": "error",
    "error_code": "EMR-4030",  
    "http_status": 403,
    "message": "Akses ditolak. Hanya dokter yang dapat membuat rekam medis.",
    "request_id": "req-7f3a9c12"
}

6. Field-level explanation

7. Business & technical rules

1. patient_id & visit_id harus valid, aktif, dan terdaftar di sistem. Request dengan ID yang tidak terdaftar akan mengirimkan error 400 bad request.
2. Satu visit_id hanya boleh memiliki satu rekam medis.
3. Hanya role doctor yang bisa memanggil endpoint ini. Role lain akan mendapat error response 403 Forbidden.
4. Jika is_final = true, rekam medis langsung dikunci. Endpoint patch tidak bisa menerima perubahan.
5. Kode ICD-10 divalidasi terhadap database kode aktif WHO. Kode tidak valid maka error response 400 bad request.
6. Seluruh field SOAP wajib diisi meskipun is_final = false. Tidak ada partial save.

8. Notes penting (compliance, audit, data locking)

Compliance Note

Audit

Data Locking

Command Line, Git, and GitHub: A Quick Reference Guide

Basic concepts

Terminal (Window)
The terminal is the interface where you type commands as text input and receive output. It is the window you use to communicate with the computer’s operating system.

Command Line Interface(CLI)
CLI is a method/concept of controlling your computer by typing text command into the terminal window.

Shell
Shell is the command line interpreter. It is a program that reads the commands, interprets them, and executes them, and return with the output reusults. It acts as the translator between you and your computer system.

Common Command Line

Paths:
/: root directory
~: home directory
.: current directory
..: parent directory

Git and GitHub

Git—Version Control System (VCS)
Git is a version control system that tracks the history of changes made to files or a set of files within a directory. It runs locally on your computer through the command line.

GitHub
GitHub is a cloud-based platform where you can create, store, share, and manage code files. It facilitates collaboration on projects with other contributors.

Github Integration
GitHub stores Git repositories online. Without Git, GitHub has nothing to store. You interact with GitHub repositories using Git commands. GitHub uses Git as its version control system.

Essential Git Commands

For more detailed information, you may visit the resources below:

• gittutorial Documentation
• GitHub—Git Guides
• GitHub Docs
• uidaholib-Get Git!

And for best practice:

• w3school-Git Tutorial
• Codedex-Git Github

Remnote Installation Guide

Remnote is a lightweight note-taking application made in 2020. Remnote was functioned as knowledge management tool to help people learn, think, and collaborate.

This application is available for all major desktop and mobile platforms. The following guide are all the supported ways to download and install Remnote.

Install Remnote on Windows

1. Open your browser, and visit Download RemNote.

2. On the Desktop App box list, find Windows then click “Download” button to get the installation file.

3. Open the installation file and follow the instructions.

4. Open Remnote app the same way you would open other application on your windows.

Install Remnote on Mac

If you use Mac, there are 2 ways to install Remnote. Follow the instructions for the processor system you are using on your Mac.

Install Remnote on Mac (Apple Silicon)

1. Open your browser, and visit Download RemNote.

2. On the Desktop App list, find Mac: Apple Silicon then click “Download” button to get the installation file.

3. Open the installation file and follow the instructions.

4. Open Remnote app the same way you would open other application on your Mac.

Install Remnote on Mac (Intel)

1. Open your browser, and visit Download RemNote.

2. On the Desktop App list, find Mac: Intel *then click “Download” button to get the installation file.

3. Open the installation file and follow the instructions.

4. Open Remnote app the same way you would open other application on your Mac.

Install Remnote on Linux

1. Open your browser, and visit Download RemNote.

2. On the Desktop App list, find Linux then click “Download” button to get the installation file.

3. Open the installation file and follow the instructions.

4. Open Remnote app the same way you would open other application on your Linux.

Install Remnote on Android

1. Find Remnote on your Play Store, or click this link Play Store.

2. Tap Install to download the application.

3. Open Remnote the same way as you open any other application on your Android.

You can optionally download the application for Android from the Download RemNote page.

Install Remnote on iOS

1. Find Remnote on your App Store, or click this link App Store.

2. Tap Install to download the application.

3. Open Remnote the same way you would open any other application on your iOS.

You can optionally download the application for iOS from the Download RemNote page.

Install Remnote as Chrome Extension

1. On Chrome web store, find “Remnote Clipper”, or click this link Remnote Clipper.

2. On the top-right corner, click Add to Chrome button.

3. Click Add extension button on the reassurance pop up message.

4. Remnote Clipper will be available at the “Extensions” icon. It is located next to address bar on your chrome browser.

5. Click the “Extensions” icon, then “Pin” the Remnote Clipper.

6. Remnote Clipper will be available between your “Extensions” icon and “Address” bar.

You can optionally download Remnote extensions at the Download RemNote page.

Thank you for visit my unofficial Remnote Installation guide. Please visit the official help center page of Remnote for more detail information.

Key Contributions:

• Collaborated with academic supervisors for translation quality review and the e-book author to align the output with the intended message and tone.

• Applied 9 translation techniques across 300+ sentences: literal translation (122), borrowing (77), transposition (62), modulation (46), established equivalent (29), amplification (17), reduction (7), equivalence, and descriptive — selecting the most contextually appropriate method per sentence.

• Maintained cultural accuracy by preserving original Javanese terms while adding brief descriptive explanations (localization) for non-Indonesian readers.

• Revised and refined drafts based on feedback from both academic supervisor and company mentor, ensuring consistency in tone, terminology, and grammar throughout the document.

• Proofread and edited translated output for grammatical, punctuation, and stylistic errors before final submission

Direct view

• English Translation / my work

JOGJA RENAISSANCE | THE STORY